Customer care

Great customer service is in our DNA!

At LM Information Delivery, all our business activities are focused on addressing customers’ subscription management needs — and achieving superior results.  Our philosophy means that you will experience customer service at LM as a company-wide attitude, not the purview of a particular department.

In 2013, we won Gold in the Stevie Awards for Sales & Customer Services – Front-Line Customer Service Team of the Year!

Twice we have won Bronze for Most Customer-Friendly Company of the Year from the Best in Biz Awards!

  • We strive for – and achieve – a level of customer care that’s unrivaled in the industry!
  • We are proactive & personal, with dedicated account management teams.
  • We respond to each and every inquiry and follow up through final resolution.
  • Our customer service representatives and account managers are empowered to solve problems on the front lines, but they also can immediately escalate any issues that require it – directly to the CEO, when necessary.
  • We provide as-needed support and training via phone conference, webinar, site visits.
  • We consistently earn Dun & Bradstreet’s Open Ratings PPE scores of 97-98 out of 100 based on “customers’ satisfaction in dealing with LM staff, their attitude, courtesy and professionalism.”
  • And that satisfaction translates into referrals:  According to our own survey, nearly all of our customers (96.8%) “definitely” or “probably would” recommend LM to others.

                                  

Interested in our services and award-winning customer care?

Just click the Request Information button and let us know your needs/interests.