Customer satisfaction is #1 focus at LM Information Delivery… and it shows!
Customers rave about LM's award-winning subscription management services and customer service:
Library services director at a community hospital:
“When I switched to LM, my subscriptions were transferred almost seamlessly. Any issues (which were minor) were handled as quickly and efficiently as humanly possible. LM’s customer service web site was a snap to learn. Managing my collection along with the rest of the hospital departments is no longer a laborious process. I have recommended the company to many of my colleagues. Those of whom listened to me and also switched over have thanked me for the recommendation. I think that says it all.”
Administrator at a Fortune 500 company:
“LM has saved me tens of thousands of dollars. And it’s such a delight to work with my account reps. They solve all my problems and get back to me immediately.”
Commodities manager for one of the country’s largest financial services firms:
“Our implementation with LM was truly seamless and continues to run smoothly. The difference was LM’s knowledge of the Ariba application. That, and the fact that the team came prepared, anticipated all of our questions, and was able to address all our needs and requests, most of the time right there on the phone line during our weekly set-up meetings. No waiting. No problems.”
New York State academic librarian:
“LibNet is so intuitive, I can easily manage my account on my own time, in bits and pieces, without playing telephone tag or engaging in a whole string of emails. I can easily look to see what I’m subscribing to – since I can’t possibly remember them all. Renewals are a piece of cake. Learning whether I can get something is as easy as searching the catalog and ordering is easy, too. And, if I do have something that I don’t understand, it’s very quick and easy to get to Customer Service and they’re very responsive. With LM, the learning curve is really small and your tech support is very high.”
Business manager at a multi-billion-dollar corporation:
“We needed multiple levels of review and approval, with integrated spending limits. LM configured LibNet to give us all of that, plus self-registration and a customized Quick Start Guide that incorporated our own terminology.”
Administrator at a multi-national Fortune 500 firm:
“Subscription management is my largest project and the easiest because of the level of service I get from LM.”
Administrator in a knowledge-based, multi-national:
“When we were ready to decentralize our account, LM worked with us to roll the change out over several weeks, providing training and support to user subgroups until we had everyone up and running. It didn’t take long at all, and it generated a lot of confidence and comfort, success and excitement, along the way.”
Procurement manager at a major corporate account:
“LM is able to integrate special offers for us that meet all the requirements of our e-procurement system. That’s the best of both worlds because we get to be flexible and take advantage of cost savings, at the same time it ensures that we capture our entire spend and create a nearly ‘one-touch’ scenario.”
Librarian at a multi-location public library:
“I cannot thank our LM customer service representative enough for her professionalism and knowledge of our account. She’s been a tremendous help to me. We have communicated via phone and email with spreadsheets, etc. She understands our needs and her assistance is always fantastic.”
Information analyst at a federal government agency:
“I am extremely appreciative of the personal service I get from LM. I appreciate that there are live people I can speak with, and not an automated phone system.”
Join the company of these delighted LM Information Delivery customers!
Just click the Request Information button and let us know your needs/interests.