3.16.2016

LM Information Delivery appoints Heli Jääskeläinen as Global Customer Service Manager

LM Information Delivery, one of the leading global providers of subscription and information management services is pleased to announce the appointment of Heli Jääskeläinen as Global Customer Service Manager. 

Heli has over 8 years’ experience in the information industry, having started her career with LM in 2008 when she worked in the HQ sales department and supported the company’s European offices as an Account Manager. After a couple of years of maternity leave, it felt natural to use Heli’s wide knowledge of the industry and her in-depth understanding of the individual needs of each different market in this new Customer Service Manager position, according to LM’s Vice President, Jussi Kettunen: 

“We are extremely pleased to announce Heli’s return to LM and the creation of this new role within our Customer Service division. At LM, excellent customer service is at the very core of our business and by appointing Heli to this newly created position, where she will be overseeing our global customer service, our aim is to further improve our offering. Heli’s comprehensive understanding of all our markets will enable her to standardize procedures and share best practices to create more effective processes and most importantly, increase customer satisfaction.” 

“It’s great to be back” says Heli. “Over the past few years, LM has grown into a truly global player in the information industry and I look forward to working with our talented teams across the globe to share knowledge and build on the excellent work already being done customer service.”